Frequently Asked Questions
Everything you need to know about your MicroEsim experience.
What exactly is an eSIM and how does it work?
An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical nano-SIM. You simply scan a QR code or download a profile to connect to local networks instantly.
When will I receive my eSIM activation code?
Your eSIM QR code and activation instructions are delivered via email immediately after your purchase is confirmed. Please check your spam folder if you do not see it within 5 minutes.
Is my smartphone compatible with MicroEsim?
Most modern unlocked smartphones, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer, support eSIM technology. Please check your device settings to ensure 'Add eSIM' is an option.
Can I reuse the same eSIM on multiple devices?
No, an eSIM profile is generally designed for a single installation on one device. Once the QR code is scanned and activated, it cannot be transferred to another phone.
What is your refund policy if the eSIM doesn't work?
We offer a full refund if the eSIM fails to activate due to a technical error on our end. However, we cannot provide refunds if your device is locked to a specific carrier or does not support eSIM technology.
How do I track my data usage?
You can track your data consumption directly through your phone's cellular data settings or by logging into your MicroEsim customer dashboard on our website.